How can we help?

Getting started

You can have a wedding live the same afternoon you start. Here is the whole flow.

1. Create your studio. Sign in to the dashboard with the code your onboarding email gives you. Your studio name and colors brand everything your couples and guests see.
2. Add a wedding. Choose Add a wedding, enter the couple's names, date, and venue, and pick a color theme.
3. Import the guest list. Open Import guest list, download the template, fill it in, and upload it. See the guest-list guide below.
4. Set the details. Add the schedule, seating, meals, and shuttle times. Each guest's app fills in automatically from their row.
5. Send the links. Each guest has a personal link. Share them by text or email, and guests install their app in one tap.

Importing your guest list from a spreadsheet

The fastest way to fill a wedding is a CSV upload. In the wedding console, open Import your whole guest list from a CSV.

1. Click Download template. It opens in Excel, Numbers, or Google Sheets.
2. Fill one row per guest. The columns are First Name, Last Name, Party, Table, Meal, Dietary, Plus-One, Shuttle Time, Coming From, Email, Phone, and Accessible.
3. You only need a name. Everything else is optional and can be added later.
4. Save as CSV and click Upload. Every guest is created with their details in the right place, and each gets their own personal app link.

Cities with commas like "Boston, MA" are fine, and a spreadsheet saved by Excel works as is.

For your guests

Turning on day-of alerts

So guests never miss the dinner call or a venue change, ask them to enable alerts after installing.

1. Open the installed app from the home screen.
2. Tap Enable alerts on the welcome card.
3. Approve the prompt your phone shows. That is it.

If a guest misses the prompt, they can tap Enable alerts again any time from the app. Alerts only come from the coordinator running their wedding.

Finding the schedule, table, and shuttle

Everything is on the home screen of the guest app: the day's schedule, the guest's own table and meal, and their shuttle time and pickup point. The trip planner adds flights, hotels, cars, and directions for guests traveling in.

The concierge

Every wedding has a named guide in the guest app. Guests can ask it anything, day or night.

What it answers

• The schedule, their table, their meal, the dress code, and their shuttle.
• Local questions, like a good spot for coffee or where to park.
• Travel help through the trip planner.

Sending a request to the coordinator

If a guest needs something, they just tell the concierge. A guest saying "two chairs are missing from our table" becomes a clear action on your dashboard with the table already worked out. A calm note, like asking you to call them back, arrives as a regular request, not an urgent one. All guest-to-coordinator messages go through the concierge, so your team has one place to watch.

Urgency, done the wedding way

The concierge sorts what reaches you. Anything about safety or a guest left waiting shows in red so your team acts now. Everyday requests show in green. You see the next move, not a wall of messages.

Running the day

Broadcasts

From the wedding console, write a short message and send it to every guest's lockscreen at once. Use it for the first look, the dinner call, a shuttle update, or a venue change.

The live alert bar

Guest requests appear at the top of the console, sorted by urgency, each translated into a clear staff action with the table resolved. Tap Mark handled when your team has it.

The DJ booth

Share the booth link with your DJ. Guests send song requests from their app, filtered against the couple's must-play and do-not-play lists, and the DJ sees them stream in live.

Billing & plans

Invoicing a couple

In the dashboard, open Billing, create an invoice for a wedding, and send it. The couple gets a branded pay page and can pay by card. Paid and outstanding balances are tracked for you, and each wedding card shows what is due.

Your plan

Chapel has Solo, Studio, and Agency plans based on how many weddings you run at once. See the pricing page for what each includes. You can change plans as your book grows.

Account & privacy

Your branding

Your studio name and colors carry across every couple's app and your dashboard, so the whole experience reads as your business.

Your data and your guests' data

Guest lists are never shared between weddings or coordinators. You can delete a wedding and its guest data at any time. For the full picture, read our privacy policy.

Accessibility

We build Chapel to be usable by everyone. If something is hard to use, tell us at access@chapel.day and read our accessibility statement.

Common questions